Contact Us
Contact our team for product information, orders, shipping, tracking, returns or refunds.
Product Questions
Include the exact product name where possible. For baskets, organizer boxes, mats, cushions or keepsake products, dimensions or intended placement can also help us understand your question.
Supervised-Use Products
For play mats, activity mats, blankets, floor cushions or Baby Pillow Support, our team can clarify the product information provided. We do not replace medical or professional childcare advice.
Shipping & Tracking
Tracking may take approximately 1–3 business days after label creation to show its first visible carrier movement.
Damaged or Incorrect Orders
Contact us with your order number and clear photographs where reasonably possible. Keep packaging while the issue is being reviewed.
Returns
Eligible products may be returned within 180 days after confirmed delivery. Obtain authorized return instructions before sending anything back.
Refunds
Once an eligible refund is approved, elvernia™ generally initiates it within 5–10 business days after approval.
Who Owns & Operates elvernia™?
elvernia™ is owned and operated by Beijing Bozhi Youchuang Technology Co., Ltd.
Beijing Bozhi Youchuang Technology Co., Ltd. operates elvernia.com and is responsible for operation of the online store and its customer-service activities.
Owner / Representative: Ni Wei