PRIVACY POLICY

PRIVATE FAMILY FILE
ELVERNIA / PRIVACY RECORD

Privacy Policy

This Privacy Policy explains how elvernia™ handles personal information when you browse elvernia.com, place an order, contact Customer Support or request a return or refund.

Information You Provide

  • Name.
  • Billing and shipping address.
  • Email address.
  • Phone number.
  • Order information.
  • Customer-service communications.
  • Return or refund details.
  • Photos supplied for damaged or incorrect products.

Automatically Collected Information

Technical information may include IP address, browser type, device information, viewed pages, cart activity, referral source, approximate location and cookie identifiers.

How We Use Information

  • Process purchases.
  • Verify payments.
  • Prepare and ship orders.
  • Provide tracking.
  • Answer product questions.
  • Handle returns and refunds.
  • Prevent fraud.
  • Maintain business records.

Cookies

Cookies and similar technologies may support shopping-cart functionality, preferences, checkout, security, analytics and website performance.

Payment Processing

Payments may be handled through PayPal, Visa, eligible credit and debit card systems, Apple Pay, Google Pay or other methods displayed at checkout.

Service Providers

Information may be shared where reasonably necessary with ecommerce, payment, fulfillment, shipping, hosting, analytics, fraud-prevention and customer-service providers.

Shipping Information

Information required to fulfill and deliver an order may be shared with relevant logistics and fulfillment providers.

Legal Requirements

Information may be disclosed where reasonably necessary to comply with applicable law, lawful requests or legal obligations.

Data Retention

Information may be retained for as long as reasonably necessary for purchases, accounting, customer support, disputes, fraud prevention and legal obligations.

International Processing

Service providers may process information in jurisdictions different from the customer's location, subject to applicable legal requirements.

Your Privacy Rights

Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection or certain information about processing.

Information Security

Reasonable safeguards may be used to protect personal information. No internet transmission or storage method can be guaranteed completely secure.

Children's Privacy

elvernia.com is intended for general ecommerce use and is not designed to knowingly collect children's personal information where parental authorization would be required.

Third-Party Links

Third-party websites and services operate under their own privacy practices.

Privacy Contact

service@elvernia.com · +8615201429025
Customer Service Hours: 8:00 AM – 10:00 PM Daily

Beijing Bozhi Youchuang Technology Co., Ltd.
Owner / Representative: Ni Wei