Return & Refund Policy
This policy explains return eligibility, product condition, return authorization and refund procedures for Elvernia nursery and family-home products.
Contact service@elvernia.com with your order number, product name and reason for return.
Wait for approved return instructions before sending merchandise.
Ship the product to the authorized return destination provided by Customer Support.
Returned merchandise may be reviewed for condition and completeness.
Approved refunds are generally initiated within 5–10 business days after approval.
Preference Returns
For change-of-mind or preference returns, products should generally remain in substantially the same condition in which they were received.
Storage Products
Preference-return eligibility may be affected by substantial staining, tearing, deformation, missing components or customer-caused damage.
Blankets & Textile Products
Substantial washing, staining, odor, wear or customer-caused damage may affect preference-return eligibility, subject to applicable law.
Play Mats & Floor Cushions
Preference-return eligibility may be affected by substantial use, staining, damage or alteration.
Baby Pillow Support
Preference returns should generally remain complete and free from substantial customer-caused damage or heavy use.
Keepsake Products
Memory boxes and keepsake organizers should generally be returned complete and without customer-caused damage for preference-based returns.
Multi-Product Sets
Preference returns for coordinated sets should generally include all items and components supplied with the set.
Preference Return Shipping
The customer generally pays return shipping for eligible preference-based returns unless applicable law requires otherwise.
Original Shipping Charges
Original outbound shipping charges are generally non-refundable for preference-based returns.
Damaged or Incorrect Products
For confirmed damaged, defective, incorrect or incomplete products, an appropriate solution may include replacement, refund, prepaid return shipping, reimbursement of reasonable return shipping or another no-cost solution.
Non-Returnable Items
- Gift cards.
- Digital or nonphysical products.
- Customized or personalized products.
- Final-sale products clearly identified before purchase.
- Products materially damaged through misuse.
Refund Method
Approved refunds are generally returned to the original payment method where possible.
Refund Not Received
If more than 10 business days have passed after confirmed refund issuance and the refund is not visible, contact Customer Support.
EU Withdrawal Rights
Where applicable to an eligible distance purchase, consumers may have a statutory right to withdraw within 14 days, subject to applicable legal conditions and exceptions.
Mandatory Consumer Rights
Nothing in this policy limits rights available under mandatory applicable consumer law.
service@elvernia.com · +8615201429025
Customer Service Hours: 8:00 AM – 10:00 PM Daily
Brand: elvernia™
Company: Beijing Bozhi Youchuang Technology Co., Ltd.
Owner / Representative: Ni Wei
Address: Unit 329-2045, 3rd Floor, Xianghe Antique City, Building 1 East, Zhongtan Village, Tiantongyuan South Subdistrict, Changping District, Beijing (Cluster Registration)