TERMS AND CONDITIONS

ELVERNIA / NURSERY HANDBOOK

Terms and Conditions

These Terms and Conditions govern purchases made through elvernia.com and include product-use, order, payment, shipping and return information relevant to Elvernia’s nursery and family-home products.

Products Orders Shipping Returns

Product Information

We aim to describe materials, dimensions, intended use, included components and general product characteristics accurately. Customers should review product-specific information before purchase.

Storage & Organizer Products

Storage baskets, organizer boxes, closet organizers and changing organizers should be used within their intended household purpose and capacity.

Blankets & Soft Accessories

Soft Baby Blankets and similar accessories are intended for supervised family use according to product instructions. They should not be treated as substitutes for age-appropriate sleep products or sleep-environment guidance.

Floor Cushions, Play Mats & Activity Mats

These products are intended for supervised use. A responsible adult should remain nearby during tummy time, floor play or other baby activity.

Baby Pillow Support

This product should be used only according to the product information provided. It is not presented as an unsupervised infant sleep product.

Keepsake & Memory Products

Memory boxes and keepsake organizers are intended for storage of personal memorabilia and small family keepsakes. Keep small detachable items away from children where appropriate.

Decorative Accessories

Nursery decorative accessories are intended for room styling. Placement should be appropriate for the product and should avoid creating avoidable hazards around babies or children.

Color & Appearance

Cream, sage, beige and other neutral shades may appear slightly different depending on photography, room lighting, screen settings and ordinary production variation.

Prices & Payment

Prices and promotions may change before an order is submitted. Available payment methods may include PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay where shown at checkout.

Order Acceptance

Orders may be reviewed for payment authorization, inventory availability, address accuracy and transaction verification before acceptance.

Changes & Cancellations

Contact Customer Support as soon as possible if an order needs to be changed or canceled. Changes cannot be guaranteed after fulfillment begins.

Processing Time

Orders are normally processed within 2–4 business days. During unusually busy periods, processing may require up to 5 business days.

Estimated Transit

  • United States: 10–15 business days after dispatch.
  • Canada, United Kingdom and Australia: 11–16 business days after dispatch.
  • Other international destinations: 15–20 business days after dispatch.

Return Window

Eligible products may be returned within 180 days after confirmed delivery, subject to our Return & Refund Policy.

Used or Damaged Products

Preference-return eligibility may be affected where an item shows substantial use, washing, staining, alteration, odor, missing components or customer-caused damage, except where mandatory consumer law provides otherwise.

Business Days

Business days exclude Saturdays, Sundays and applicable public holidays.

Mandatory Consumer Rights

Nothing in these Terms limits rights that cannot lawfully be excluded under applicable consumer law.

Supervised Use Reminder: Baby floor cushions, play mats, activity mats, soft blankets and support cushions should always be used according to their intended purpose and product-specific instructions.
Official Store Operator

elvernia™ · Beijing Bozhi Youchuang Technology Co., Ltd. · Owner / Representative: Ni Wei

Unit 329-2045, 3rd Floor, Xianghe Antique City, Building 1 East, Zhongtan Village, Tiantongyuan South Subdistrict, Changping District, Beijing (Cluster Registration)

service@elvernia.com · +8615201429025 · Customer Service Hours: 8:00 AM – 10:00 PM Daily